Last Updated: July 15, 2026
Spencer and Kuehn Fine Jewelry Studio (“Spencer and Kuehn,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with our website at https://www.spencerandkuehn.com/, use our online store, create an account, purchase products, submit an enquiry, leave a comment or review, subscribe to marketing communications, communicate with us by email or SMS text message, or otherwise interact with services that reference this Privacy Policy.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it separately and provide an appropriate method for withdrawing it.
Spencer and Kuehn Fine Jewelry Studio is a fine jewellery business located at:
Spencer and Kuehn Fine Jewelry Studio
716 Venture Drive
Morgantown, WV 26508
Phone: 304-296-9669
Email: SpencerAndKuehn@gmail.com
Website: https://www.spencerandkuehn.com/
This Privacy Policy applies to personal information collected through:
Our website and online store.
WordPress and WooCommerce features.
Customer accounts and checkout.
Contact forms, appointment requests, and customer enquiries.
Product reviews and website comments.
Email and SMS text communications.
Analytics, cookies, and similar technologies.
Other online or offline interactions where this Privacy Policy is presented or referenced.
Third-party websites, applications, social media platforms, payment processors, and embedded services may maintain their own privacy policies. We are not responsible for the privacy practices of third parties that we do not control.
The information we collect depends on how you interact with us.
We may collect information such as:
Your name.
Email address.
Telephone or mobile phone number.
Billing and shipping addresses.
Account username and password.
Company name, when applicable.
Products viewed, selected, purchased, returned, or added to your cart or wish list.
Order details and transaction history.
Jewellery preferences, sizing information, custom design specifications, engraving details, repair information, and special instructions.
Appointment or consultation details.
Communications, enquiries, comments, reviews, attachments, and other information you choose to provide.
Marketing and communication preferences.
SMS messages and responses exchanged with us.
Information submitted in connection with a contest, promotion, survey, or special offer.
Please do not provide personal information that is unnecessary for us to complete your request.
When you access our website, our website, hosting provider, WordPress installation, WooCommerce system, security tools, analytics services, and other technologies may automatically collect:
Internet Protocol address.
Browser type and version.
Device type and operating system.
Internet service provider.
Referring and exit pages.
Pages viewed and links clicked.
Date and time of access.
Approximate geographic location derived from an IP address.
Session, cookie, and device identifiers.
Shopping-cart activity.
Website interactions and navigation patterns.
Error logs, security events, and diagnostic information.
Information about how you found and use our website.
This information may be collected through server logs, cookies, pixels, tags, scripts, local storage, and similar technologies.
We may receive information from third parties that support our business, such as:
Payment processors.
Shipping and fulfilment providers.
Website hosting and security providers.
Analytics and advertising providers.
Email and SMS communication providers.
Social media platforms.
Fraud prevention and identity-verification services.
WordPress plugins and WooCommerce extensions.
Service providers assisting with customer support, marketing, or website administration.
The information we receive depends on the services used and the privacy settings selected with those providers.
We may use personal information to:
Provide, operate, maintain, and secure our website and online store.
Process and fulfil purchases, returns, exchanges, repairs, custom orders, and other transactions.
Calculate taxes, shipping charges, discounts, and order totals.
Create and manage customer accounts.
Save and display shopping-cart contents.
Communicate about orders, payments, appointments, products, services, repairs, and customer enquiries.
Provide customer service and technical support.
Send transactional emails and SMS messages.
Send marketing or promotional communications where permitted.
Personalise website content and product recommendations.
Understand how visitors interact with our website.
Measure website performance and marketing effectiveness.
Develop and improve products, services, features, and functionality.
Detect, investigate, and prevent fraud, spam, misuse, security incidents, and illegal activity.
Enforce our agreements and protect our legal rights.
Comply with tax, accounting, legal, regulatory, and recordkeeping requirements.
Respond to lawful requests from courts, regulators, law enforcement, or government authorities.
Complete a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business assets.
Our website is built using WordPress. Depending on the features enabled on the website, WordPress may collect or store the following information.
When visitors leave comments or product reviews, we may collect:
The information entered into the comment or review form.
The visitor’s IP address.
The visitor’s browser user-agent string.
The date and time of submission.
Information used for spam detection and moderation.
An anonymised string created from your email address, sometimes called a hash, may be provided to the Gravatar service to determine whether you use that service. After a comment is approved, a profile picture connected to Gravatar may be publicly visible alongside the comment.
Comments, reviews, usernames, profile photographs, and other information submitted for public display may be visible to other website visitors. Do not include sensitive or confidential information in public comments or reviews.
Visitor comments and reviews may be checked through an automated spam-detection or website-security service.
If the website allows you to upload images, you should avoid uploading images containing embedded location information, including EXIF GPS data. Website visitors may be able to download publicly available images and extract embedded location information.
For registered users, we may store information submitted through the user profile or account area.
Users may generally view, edit, or delete certain profile information at any time, although usernames and information connected to completed transactions may not be changeable or removable. Website administrators may also access and edit account information when necessary to administer the website, assist users, prevent fraud, or comply with legal obligations.
When a password reset is requested, the requesting IP address or related security information may be included in or associated with the password-reset communication.
If authorised users edit or publish website content, WordPress may save a cookie containing the identification number of the edited article or post. This cookie generally does not contain personal information and ordinarily expires after one day.
Our online store uses WooCommerce, an ecommerce platform operating through WordPress.
When you browse or purchase through our store, we may collect and process information necessary to:
Display products.
Remember recently viewed products.
Maintain your shopping cart.
Process checkout.
Confirm and fulfil orders.
Accept and verify payments.
Calculate taxes and shipping.
Prevent fraudulent transactions.
Manage customer accounts.
Process returns, refunds, exchanges, warranties, repairs, and customer-service requests.
Maintain transaction records.
While you browse the store, WooCommerce may track:
Products you view.
Products added to or removed from your cart.
Your cart contents.
Your approximate location, IP address, and browser information.
Your shipping and billing details.
The checkout method you select.
Information needed to calculate tax and shipping.
Information needed to prevent fraud and complete your transaction.
WooCommerce commonly uses cookies such as woocommerce_cart_hash, woocommerce_items_in_cart, and wp_woocommerce_session_ to recognise when cart contents change and associate a visitor with stored cart information. Cookie names and durations may vary based on our configuration and installed extensions.
When you create an account, we may store your name, address, email address, telephone number, username, password credentials, order history, preferences, and other account information.
We use this information to provide account features, simplify future checkout, communicate about transactions, and provide customer support.
We may retain order information including:
Products purchased.
Order date and amount.
Billing and shipping details.
Contact information.
Payment status and transaction identifiers.
Shipping and fulfilment information.
Refund, return, exchange, repair, or dispute information.
Notes and communications connected to the order.
Order information may be retained for tax, accounting, warranty, fraud-prevention, dispute-resolution, legal, and business-record purposes.
Payments may be processed by one or more third-party payment processors or financial institutions offered during checkout.
Depending on the payment method and processor, payment information may be submitted directly to the payment processor rather than stored on our website. The processor may collect payment-card details, billing information, authentication information, device information, fraud signals, and other information required to complete the payment.
We may receive limited transaction information such as:
Payment status.
Transaction identification number.
Payment method type.
Billing name and address.
The last four digits of a payment card.
Fraud-screening results.
Refund or dispute information.
Payment processors handle information according to their own terms and privacy policies. We encourage customers to review the privacy policy of the payment option selected at checkout.
Cookies are small files stored on your device that help websites operate, remember preferences, understand visitor activity, and provide relevant content.
We may use the following categories of cookies.
These cookies support essential website and store functions, including:
Security.
Fraud prevention.
Account authentication.
Shopping-cart operation.
Checkout.
Payment processing.
Load balancing.
Remembering privacy selections.
Disabling strictly necessary cookies may prevent parts of the website or online store from working correctly.
Preference cookies may remember information such as:
Language.
Location.
Display settings.
Login preferences.
Form entries.
Previously selected options.
If you leave a comment, you may be offered the ability to save your name, email address, and website in cookies. These convenience cookies may remain for approximately one year.
When someone visits a WordPress login page, WordPress may set a temporary cookie to determine whether the browser accepts cookies. This temporary cookie generally contains no personal information and is discarded when the browser is closed.
When an authorised user logs in, WordPress may set cookies to save login and screen-display preferences. Under standard WordPress settings:
Login cookies generally remain for two days.
Screen-option cookies may remain for one year.
Selecting “Remember Me” may keep the login active for approximately two weeks.
Logging out removes the login cookies.
Actual cookie durations may vary depending on website configuration, browser settings, security features, and installed plugins.
Analytics cookies help us understand how visitors use the website, which pages are visited, how users navigate, and whether website or marketing improvements are effective.
If advertising or remarketing features are enabled, advertising providers may use cookies, pixels, or similar technologies to measure advertisements, limit repeated advertisements, understand conversions, or provide advertising based on browsing activity.
We do not control cookies placed directly by third-party providers.
You may be able to manage non-essential cookies through a cookie-preferences tool displayed on our website. You may also configure your browser to block, delete, or notify you about cookies.
Blocking cookies may affect the functionality of customer accounts, shopping carts, checkout, embedded media, saved preferences, and other website features.
Where legally required, we will request consent before activating non-essential analytics or advertising technologies.
We may use Google Analytics to understand website traffic and visitor activity.
Google Analytics may process information such as:
Pages viewed.
Links and buttons clicked.
Approximate location.
Browser and device information.
Referring website.
Session duration.
Ecommerce interactions.
Cookie and device identifiers.
IP-address-related information used for security, routing, and approximate location.
We do not intentionally send names, email addresses, telephone numbers, payment information, or other directly identifying information to Google Analytics.
Google may process Analytics information on our behalf and according to Google’s own terms and privacy practices. Depending on our configuration and your location, Google Analytics may use cookies or similar identifiers and may apply privacy controls to collected information.
Visitors may limit Google Analytics collection by:
Rejecting analytics cookies through any cookie-preferences tool provided on our website.
Adjusting browser privacy settings.
Blocking or deleting cookies.
Using the Google Analytics opt-out browser add-on provided by Google.
We may use advertising, conversion measurement, or remarketing services, including services offered by Google or social media platforms.
When enabled, these providers may use cookies, pixels, device identifiers, and browsing information to:
Measure advertising performance.
Attribute purchases or enquiries to advertisements.
Limit how often advertisements are displayed.
Build audiences.
Display advertising that may be relevant to a visitor’s interests.
These technologies will be described through our cookie notices or privacy controls where required by law.
You may be able to opt out through our cookie settings, your browser settings, your device settings, or the privacy controls offered by the applicable advertising provider.
Pages on our website may contain embedded content such as:
Videos.
Images.
Maps.
Reviews.
Social media posts.
Articles.
Payment interfaces.
Scheduling tools.
Product or service widgets.
Embedded content may behave in the same manner as if you visited the third-party website directly.
The third-party provider may collect information about you, use cookies, embed additional tracking, and monitor your interaction with the content. This may include tracking your activity if you have an account with the third party and are logged into that account.
Our website may also link to external websites. We are not responsible for the content, security, or privacy practices of external websites.
We may use your email address to send:
Order confirmations.
Shipping updates.
Payment or refund notices.
Account notices.
Password-reset messages.
Appointment reminders.
Responses to enquiries.
Product, service, event, or promotional information.
Other communications connected to your relationship with us.
You may unsubscribe from promotional emails by using the unsubscribe method included in the message or by contacting us.
Even after opting out of promotional email, we may continue sending non-promotional communications needed to complete transactions, service accounts, respond to enquiries, protect the website, or comply with legal obligations.
This section supplements the remainder of this Privacy Policy and applies specifically to personal information collected through SMS text messaging.
When you voluntarily provide your mobile phone number and opt in to SMS communications, you authorise Spencer and Kuehn Fine Jewelry Studio to send text messages to the number provided.
Messages may include:
Responses to your enquiries.
Appointment confirmations and reminders.
Order or repair updates.
Customer-service communications.
Product availability notices.
Promotions, offers, or marketing messages where you have agreed to receive them.
Message frequency may vary. Message and data rates may apply according to your mobile service plan.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Through our SMS services, we may collect:
Your mobile phone number.
Your name, if provided.
Your opt-in and opt-out status.
The date, time, and method of consent.
Messages and responses exchanged with us.
Delivery, error, and engagement information.
Information required to honour communication preferences.
We may use SMS information to:
Deliver requested text messages.
Respond to questions and provide customer support.
Provide appointment, order, repair, or service updates.
Deliver promotions or offers when permitted.
Maintain records of consent and communication preferences.
Prevent misuse, fraud, or unlawful messaging.
Comply with legal and regulatory requirements.
Improve our communications and customer experience.
We may share SMS information with service providers that help us send, route, deliver, secure, or manage text communications. These service providers may process information only as needed to provide services to us or as otherwise permitted by law.
We do not sell mobile phone information. We do not share mobile information with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.
Information may still be disclosed:
To SMS platform providers, telecommunications carriers, and subcontractors supporting message delivery or customer service.
When required by law, subpoena, court order, or other legal process.
To protect the safety, rights, and security of our customers, our business, or others.
To investigate fraud, abuse, unlawful activity, or security incidents.
In connection with a business transfer, provided the recipient remains subject to applicable privacy obligations.
You may opt out of receiving SMS messages at any time by replying STOP to a message.
We will also honour other clear and reasonable requests indicating that you no longer wish to receive messages, such as “cancel,” “end,” “quit,” or “unsubscribe,” where supported by our messaging provider.
After opting out, you may receive a final confirmation message. We may continue to communicate with you through other methods when necessary to complete an order, respond to a request, or comply with legal obligations.
To request assistance regarding SMS communications, reply HELP or contact us using the information at the end of this Privacy Policy.
We use reasonable administrative, technical, and organisational safeguards intended to protect SMS information. However, text messaging is not guaranteed to be completely secure. Do not send payment-card numbers, passwords, Social Security numbers, or other highly sensitive information by SMS.
We may disclose personal information to the following categories of recipients.
We may use service providers for:
Website hosting.
WordPress and WooCommerce support.
Data storage and backups.
Payment processing.
Shipping, delivery, and fulfilment.
Tax calculation and accounting.
Email and SMS delivery.
Customer service.
Analytics.
Advertising and marketing.
Spam detection.
Cybersecurity and fraud prevention.
Website maintenance.
Professional consulting.
Service providers may access information only as reasonably necessary to provide their services or as otherwise permitted by applicable agreements and law.
We may disclose information to accountants, attorneys, insurers, auditors, financial institutions, and other professional advisers when reasonably necessary.
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with applicable law or legal process.
Respond to lawful government requests.
Enforce our agreements.
Protect our rights or property.
Prevent fraud, abuse, or illegal activity.
Protect the safety of customers, employees, or the public.
Investigate security incidents.
Information may be transferred as part of a merger, acquisition, financing, reorganisation, bankruptcy, sale of assets, or similar business transaction.
We do not sell personal information in exchange for money.
We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent records with third parties for their own marketing purposes.
Depending on how analytics, advertising, or social media technologies are configured, the disclosure of cookie identifiers, device information, or internet activity to an advertising partner may be considered “sharing,” “targeted advertising,” or a “sale” under certain state privacy laws, even when no money is exchanged.
Where applicable, you may opt out by:
Using any cookie-preferences tool presented on our website.
Activating a legally recognised opt-out preference signal through your browser where supported.
Adjusting browser or device privacy settings.
Contacting us using the details below.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.
Retention periods may differ depending on the type of information.
For example:
Comments, reviews, and associated metadata may be retained indefinitely so follow-up comments can be recognised and moderated.
Customer account information may be retained while the account remains active and for a reasonable period afterward.
Order and transaction records may be retained as required for tax, accounting, warranty, fraud-prevention, legal, and dispute-resolution purposes.
Shopping-cart and session information may be retained temporarily.
Marketing information may be retained until you unsubscribe or until it is no longer needed.
Consent and opt-out records may be retained to demonstrate and honour your communication preferences.
Security logs may be retained for a period reasonably necessary to investigate incidents and protect our services.
Backup copies may remain for a limited period after information is deleted from active systems.
We may anonymise or aggregate information so it no longer reasonably identifies an individual. Anonymised or aggregated information may be retained for analytics, reporting, or business purposes.
We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These safeguards may include:
Access controls.
Password protection.
Encryption in transit.
Website monitoring.
Security software.
Malware and spam detection.
Backups.
Payment-provider security controls.
Employee and service-provider access restrictions.
No website, database, payment system, email, or SMS transmission can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account password and for notifying us if you believe your account or information has been compromised.
Depending on your location and applicable law, you may have the right to:
Request access to personal information we maintain about you.
Request a copy of your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing is based on consent.
Request transfer or portability of certain information.
Opt out of marketing communications.
Opt out of the sale or sharing of personal information.
Opt out of targeted advertising or certain profiling.
Limit certain uses or disclosures of sensitive personal information.
Appeal a decision concerning a privacy request.
Receive equal service and pricing without unlawful discrimination for exercising privacy rights.
These rights are not absolute and may be subject to verification, legal exceptions, recordkeeping requirements, or limitations under applicable law.
To submit a privacy request, contact us using the details at the end of this Privacy Policy. We may request information needed to verify your identity and protect your information from unauthorised access.
Where permitted by law, an authorised agent may submit a request on your behalf. We may require proof of the agent’s authority and may need to verify your identity directly.
Where the California Consumer Privacy Act and California Privacy Rights Act apply, California residents may have the right to:
Know the categories and specific pieces of personal information collected.
Know the categories of sources from which personal information was collected.
Know the business or commercial purposes for collecting, using, selling, or sharing personal information.
Know the categories of third parties to whom information was disclosed.
Request deletion of qualifying personal information.
Request correction of inaccurate personal information.
Opt out of the sale or sharing of personal information.
Limit certain uses and disclosures of sensitive personal information.
Receive information in a portable format.
Receive equal treatment when exercising privacy rights.
We will respond to verified California privacy requests within the period required by applicable law, generally within 45 calendar days. Where legally permitted, we may extend the response period and will provide notice of the extension.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age.
If you are located in the European Economic Area or United Kingdom, we may process personal information under one or more of the following legal bases:
Performance of a contract, such as processing and fulfilling your order.
Compliance with a legal obligation.
Our legitimate interests, such as maintaining security, preventing fraud, improving services, and responding to enquiries.
Your consent, such as for certain marketing, analytics, advertising, or cookie activities.
Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.
You may also have the right to lodge a complaint with the applicable data-protection authority.
We are based in the United States. If you access the website from another country, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy and data-protection laws in those countries may differ from the laws in your country. Where required, we use appropriate safeguards intended to protect personal information transferred internationally.
Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted technical standard governing these signals, our website may not respond to all Do Not Track settings.
Where required by applicable law and supported by our systems, we will process legally recognised opt-out preference signals, such as Global Privacy Control, as a request to opt out of applicable sales, sharing, or targeted advertising.
Our website and services are intended for a general audience and are not directed to children under 13.
We do not knowingly collect personal information from children under 13 without legally required parental consent. If you believe that a child has provided personal information to us, contact us promptly. We will take reasonable steps to investigate and delete the information where required.
Parents and guardians are encouraged to supervise children’s internet activity and guide the information they provide online.
We may update this Privacy Policy periodically to reflect changes in:
Our website and online store.
WordPress or WooCommerce functionality.
Plugins, extensions, and service providers.
Analytics, advertising, payment, email, or SMS practices.
Legal or regulatory requirements.
Our business operations.
The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, email, account notifications, or another appropriate method.
Your continued use of the website after an updated Privacy Policy becomes effective means that you acknowledge the revised policy. Where consent is legally required for a new practice, we will request consent separately.
For questions about this Privacy Policy, our privacy practices, SMS communications, or a privacy-rights request, contact:
Spencer and Kuehn Fine Jewelry Studio
716 Venture Drive
Morgantown, WV 26508
Phone: 304-296-9669
Email: SpencerAndKuehn@gmail.com
304-296-9669
Have Questions?
Custom designs available to re-create/special order
Spencer & Kuehn Gallery is our collection of artfully curated ready to wear jewelry for every occasion.
Custom designs available to re-create/special order
