Do you have charms I can add to my permanent jewelry?
Yes. We have charms in 14k gold and sterling silver. You can also order ahead of your appointment to ensure we have exactly what you’re looking to add. See our selection of links, dangles, charms, gemstones, and necklace centers.

Can I book appointments for friends?
Yes, you may book appointments for friends! Each person must have their own appointment.

Do you accept walk-ins?
All welding is done by appointment only. We do not accept walk-ins at this time. Contact us to set up an appointment.

Does it hurt at all?
Nope, it does not! Your chain is custom-fitted to your wrist, ankle, or neck, with the last link permanently welded shut. This process is completely pain-free, and no clasp means no hassle!

Can I wear my bracelet in the water?
Yes! Our artisans use the finest metals and jewelry pieces. The gold, gold-filled, or sterling silver chains mean your bracelet can be taken on all your adventures.

How much does it cost?
Pricing varies by style, and prices do not include tax.

Bracelets start at $60.
Anklets start at $70.

What is gold-filled vs. gold-plated chain?
We use gold-filled chain as an inexpensive alternative to solid 14k or 10k yellow gold. Gold-filled metal is very different from gold-plated chain. Gold-filled chain will retain its color and finish, while the plating on gold-plated jewelry may rub off over time. Read more about the differences HERE.

What if I need to remove my bracelet?
No sweat! The chain can be cut with a pair of kitchen scissors or nail clippers at any time, but please note that this action cannot be undone. If possible, try to cut the chain at the original weld.

What if it breaks or stretches?
If your chain breaks or stretches within the first two weeks after your welding appointment, we will replace or re-weld the chain free of charge. After this period, there is a $25 re-welding fee. This fee also applies if the bracelet was voluntarily cut off.

Send your questions by emailing spencerandkuehn@gmail.com or messaging us on Instagram at @SpencerandKuehn.

Please note: Re-welding appointments will take priority during upcoming pop-up events.

My silver chain has tarnished. What do I do?
If your sterling silver chain is exposed to sulfur, which is present in some water sources, or other chemicals, it may tarnish. You can brighten your chain by using a soft polishing cloth. We recommend Sunshine Polishing Cloths. If you need further assistance, contact Spencer and Kuehn directly, and we can polish it for you!

What if I need an MRI or surgery?
If an MRI or medical procedure requires you to remove your permanent jewelry, simply cut the chain with kitchen scissors or nail clippers near the ending ring. Keep your chain so it can be re-welded!

Can I travel with my permanent jewelry?
Yes. Precious-metal jewelry does not need to be removed when going through airport security or passing through metal detectors.

Is there an age requirement?
You must be 12 years or older. Anyone under 18 must be accompanied by an adult.

Can I get a necklace or anklet?
Yes! We are now welding bracelets, anklets, rings, and necklaces.

My chain fell off, and I lost it. What now?
Unfortunately, lost chains are not replaced by Spencer and Kuehn Fine Jewelry Studio. A new chain must be purchased.

Can I schedule a personal appointment with you?
All permanent jewelry appointments must be scheduled during open hours. You can schedule an appointment by calling the store at 304-296-9669.

Refunds and Exchanges
We want you to be happy with your jewelry, and we will do our best to meet your expectations. If you are not happy with your item, please let us know how we can remedy the situation. Special orders may be returned within seven days of purchase for store credit only. Quality of workmanship is guaranteed. Though we hope it will not be necessary, if your piece needs to be repaired due to faulty workmanship, we will repair it free of charge. If your piece requires repair due to normal wear, we will repair it at minimal cost.